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Privacy Policy

This Privacy Policy, also referred to as “Policy” describes how Truster uses and protects the information we process about our users. Any use (including registration or visit) of the Truster.eu website where this Policy is published (the Service) is subject to this Policy and updates thereof.

The controller of your data is Truster as defined in the Terms of Use. You may contact us with any of your privacy-related questions at info@Truster.eu.

1. Data that we collect and process

In course of your use of our Service, we collect and process certain data relating to you.

1.1. Webform data

You are invited to fill in various forms available on our Service, including, for example, the feedback form. The contents of the form may differ, but they typically request your contact data (name, email, phone number) as well as useful input (such as your feedback, your preferences and interests etc.).

1.2. Account data

You may create your account with us by providing your credentials. Once registered, you may use the account to save your choices on our Service as well as various preferences on how you use it. Amongst others, you may create and react to listings, add items to your saved categories, save your preferences regarding locations made visible etc.

To make your experience more pleasant, we collect and remember such information for your subsequent uses.

1.3. Technical data relating to your visit

We aim to better understand how our Service is used. To this end, we collect certain technical data when you visit the Service, such as your device details and details regarding your connection (such as IP address).

We receive the relevant information about your visits and interaction with our Service, the country where you are currently located, elements you click on, cookies, device information and HTTP requests. If you use our Service from a mobile device, that device will send us data about your chosen language interface based on your phone settings. We may also obtain additional available information regarding your device in order to tailor the Services to you.

2. Duration of processing

We process your data no longer than it is necessary for the purposes identified in this Policy. Unless we are obligated by law to retain such data, we safely delete or anonymize the data so it may no longer be attributable to you in accordance with our retention policies. We may keep de-personalized information after your account is closed.

Below you may find the factors we take into consideration when determining specific retention periods:

  • For processing based on your consent we store your data as long as necessary to achieve the purpose indicated in your consent or until you withdraw it, whichever earlier. Note that you always have the right to withdraw your consent at any time;
  • For processing based on performance of a contract with you the retention period is generally the duration of the contract;
  • For processing based on our legal obligation, the terms are provided under the relevant law;
  • For processing based on legitimate interests, the specific retention term is determined based on the balance between risks for your rights and freedoms against our legitimate interests.

3. Purposes of processing and legal basis for data processing

In order to process your personal data, we need to establish and secure a lawful basis in accordance with the requirements of the applicable law. You may be acquainted with consent as one of the lawful bases that you come across while using this or other services. Apart from consent, there are, however, other grounds for processing your data. For example, we will need to process your data in order to perform our contract with you. In other cases, we may be obliged by the law to process certain data, for example, under applicable accounting law. Furthermore, in certain cases we may have legitimate interest to process your data.

Please note that each legal basis comes with its own set of rights granted to you attached to it. Please read the below section carefully, since, for example, we will not be able to stop processing data in connection with our performance of the contract without terminating our contract with you.

3.1. Processing is necessary for the performance of a contract with you or in order to take steps to enter into a contract with you, such as use of our Services
  • Performance of your contract with us;
  • Provision of user support services to you.
3.2. Processing is necessary to comply with our legal obligations
  • Retention of data in order to comply with specific applicable retention requirements, including those under applicable accounting law.
3.3. Processing is based on our legitimate interest
  • Participation in judicial, enforcement and other similar proceedings by state courts, supranational bodies, enforcement agencies, arbitral tribunal etc. with respect to protection of our interests and/or third parties as well as prosecution of illegal activities where it is proportional, taking into account all relevant factors, to disclose the information to third parties;
  • Maintenance of information security of our Service;
  • Development of information security of our Service;
  • Prevention, detection and investigation of security breaches, fraudulent and other prohibited or unlawful activities;
  • Communication of advertising messages and other content to you where such communication is not subject to consent;
  • Evaluation, monitoring of user actions to assess the success of our marketing actions;
  • Performance of analysis of user behavior, including analytics allowing us to tailor and improve our Service to provide the best experience to you specifically and to make our suggestions generally more relevant;
  • Customization of content made available to you and recommendations based thereon;
  • Development and improvement of our Services, including provision of safer and smoother authentication, provision of site features as remembering your shopping cart or interface language chosen;
  • Review of your communications left on our Services (e.g. your product feedback) automatically and manually in order to ensure that such feedback and products are acceptable to other users.
3.4. Processing based on your consent
  • Optimization of our advertising functions, such as personalization of advertisements shown to you, including through cookies, where the local law requires your consent to do so.

We do not perform automated processing, including profiling, which produces legal effects concerning you or similarly significantly affecting you.

4. Recipients of your data

Where necessary, we transmit personal data pertaining to you the to the following recipients:

  • Members of our group of companies and affiliated entities;
  • Companies providing security and anti fraud services to us;
  • Advertising providers;
  • Law enforcement agencies, courts, government agencies or public authorities;
  • Third party service providers;
  • Third parties involved in judicial and/or administrative proceedings.

5. Cookie Policy

We use cookies (small files placed onto your device) to allow the use of certain functionality, including making your experience convenient and secure. Cookies can also be used to recognize you when you visit our Service, remember your preferences, and give you a personalized customer experience according to your settings. Cookies enable us to provide you Services faster. We use them for the following purposes:

  • Authentication. Cookies may be used in order to recognize that you are already logged in to your account with us.
  • Enabling features and services. Some cookies enable us to provide you with the functionality offered by the Service as well as to remember your settings and preferences. For example, such cookies are used to remember the language you chose, or the items you put into your saved categories.

  • Advertising. We use cookies to make advertising messages more relevant to you, choose ads that match your preferences and measure the number of ads displayed to you and their efficiency.

  • Analytics. This type of cookies helps us to evaluate how good our Service is, our marketing efforts, and help us customize and improve our Service.

6. Technical and organizational security measures followed by the controller

In accordance with the applicable requirements, we have determined and implemented appropriate technical and organizational measures to safeguard your data against accidental loss and unauthorized disclosure.

We require our processors acting under our instructions to protect any data they may receive in a manner consistent with this Policy. We do not allow them to use such information for any other purpose.

7. Your Rights

You are entitled to exercise your personal data-related rights granted under your applicable data protection law.

You can request to exercise your rights by contacting us at info@Truster.eu. We will process your request and provide you the relevant option without undue delay within 30 days after such request has been submitted. When you make such requests, we may need time to investigate and facilitate your request. After we process your request we will send you a confirmation at the email address that you provide us for this purpose.

When you submit such a request you warrant and represent that you are the natural person in relation to which the contemplated data have been provided, shared and/or processed and you have full capacity and authority to submit such request. We reserve the right to check this based on the data that was shared with us, in case we have doubts and also to provide this information to the third parties, including the authorities, should they lawfully request such information.

Pursuant to the GDPR (if applicable), you have the following rights with respect to your data:

  • Request access your data as well as receive personal data relating to you in a structured, commonly used and machine-readable format (right to data portability).
  • Request rectification of your data where the data is inaccurate. You may edit your data through your account settings.
  • Withdraw your consent, which will result in the termination of processing based on your consent as the lawful basis for personal data processing.
  • Object to processing of your personal data where the data processing is based on our legitimate interest. In order to process your request we kindly ask you to provide the ground for your particular situation why you object. We will cease processing related to direct marketing purposes upon your objection.
  • To have your data erased, unless the processing is necessary for exercising the right of freedom of expression and information; for compliance with a legal obligation which requires processing by Union or Member State or for the performance of a task carried out in the public interest; for the establishment, exercise or defence of legal claims.
  • To restrict processing where the accuracy of the personal data is contested by you; the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead; we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims; you have objected to our use of your data pending the verification whether such processing should be carried on.
  • To lodge a complaint with the supervisory authority in accordance with their competence. Typically, you may address the supervisory authority of your place of residency, as well as the supervisory authority as the registered address of the controller.